Terms & Conditions

1. Definitions

The following terms carry specific meanings throughout this document:

• "Pendulux" / "We" / "Us" / "Our" – Pendulux watch repair workshop, located at 36 Patak Road, Karon, Phuket 83100, Thailand.
• "Service" – Any watch repair, maintenance, or related activity carried out by Pendulux, including Battery & Reseal, Strap Polish & Tidy, and Comprehensive Bench Service.
• "Website" – The pages hosted at pendulux.sbs and any subdomains thereof.
• "User" / "You" / "Your" – Any person visiting the Website or submitting a watch for service.
• "Agreement" – These Terms & Conditions in their current published version.
• "Watch" / "Item" – Any timepiece or related article you bring to or post to us for assessment or service.

2. Acceptance of Terms

By browsing this Website or by handing a watch to Pendulux for service, you confirm that:

• You are at least 18 years of age, or have the consent of a parent or guardian.
• You have the legal capacity to enter into a binding arrangement.
• You have read and understood these terms.
• If you are acting on behalf of a company or another person, you have authority to bind that party.

If you do not agree with any part of these terms, please do not use the Website or submit items for service.

3. Service Description

Pendulux provides professional watch repair and maintenance services from our workshop in Karon, Phuket. Our three core service categories are:

Service availability is subject to workshop capacity and the availability of required parts. We serve customers in person at our Karon workshop and may arrange collection for local customers at our discretion.

4. User Responsibilities

When using the Website or our services, you agree to:

• Provide accurate and complete information when submitting enquiries or booking services.
• Disclose any known defects, damage history, or modifications to the watch that may affect assessment.
• Collect completed items within the agreed timeframe. Items not collected within 90 days of completion may be subject to storage charges or, after written notice, treated as abandoned.
• Not submit stolen or unlawfully obtained items for service.
• Not use the Website to transmit spam, harmful code, or misleading content.
• Not attempt to access areas of the Website or systems not intended for public use.

5. Intellectual Property

All content on this Website — including text, images, logos, layout, and code — is the intellectual property of Pendulux or its licensors and is protected under applicable Thai and international copyright law.

You are granted a limited, non-exclusive, non-transferable licence to access and view this Website for personal, non-commercial use. This licence does not permit:

• Copying or reproducing any part of the Website for commercial purposes.
• Modifying, distributing, or creating derivative works.
• Removing or altering any copyright notices.
• Framing or mirroring the Website without written permission.

6. Payment Terms

Pricing for services is displayed on our website and at our workshop in Thai Baht (฿). Indicative prices are:

• Battery & Reseal Visit ฿3,500
• Strap, Polish & Tidy ฿9,800
• Comprehensive Bench Service ฿28,900

Prices shown are indicative. A firm quote will be provided after initial assessment of the watch. Additional costs may apply where parts replacement is required; these will always be communicated and agreed before work proceeds.

Payment is due on collection unless otherwise agreed in writing. We accept cash (Thai Baht) and major credit/debit cards. No work will be released until full payment is received.

Refund policy: If we are unable to complete a service after assessment, no charge will be applied. Where work has been carried out in good faith but the customer is dissatisfied, we will discuss the matter and seek a reasonable resolution. Refunds are assessed on a case-by-case basis.

7. Service-Specific Terms

The following conditions apply specifically to our watch repair and maintenance services:

• Assessment: All items are assessed before work begins. We will contact you with findings and a quote before proceeding.
• Scope changes: If additional work is discovered during a service, we will pause and contact you for authorisation before continuing.
• Turnaround: Estimated completion times are provided in good faith and may vary depending on parts availability and workshop capacity.
• Moisture resistance: Post-service pressure testing is performed on supported models only. We do not represent that all watches will be water-resistant after service.
• Pre-existing damage: We will note any pre-existing damage at intake. Pendulux accepts no liability for pre-existing conditions.
• Parts: We use manufacturer-compatible or quality-equivalent parts unless you specifically request otherwise.

8. Disclaimers

This Website and its content are provided on an "as available" basis. While we take care to ensure accuracy, we make no representations that:

• The Website will be uninterrupted or error-free.
• Information on the Website is complete or current at all times.
• Any specific outcome will result from a service (e.g. movement performance figures).

Nothing on this Website constitutes professional advice specific to your watch or circumstances. Assessments are based on our workshop's examination of the physical item.

9. Limitation of Liability

To the fullest extent permitted by Thai law, Pendulux's total liability to you in connection with any service or use of this Website shall not exceed the amount you paid for the specific service in question.

We shall not be liable for:

• Loss of profits, revenue, or business opportunity.
• Indirect, consequential, or special losses.
• Loss or damage arising from events beyond our reasonable control (force majeure), including but not limited to natural disasters, power failures, or supply chain disruptions.
• Damage to watches arising from pre-existing defects not disclosed at intake.

10. Indemnification

You agree to indemnify and hold harmless Pendulux, its staff, and representatives from any claims, damages, or costs arising from your breach of these terms, your misuse of the Website, or any inaccurate information you provided in connection with a service.

11. Termination

Either party may withdraw from a service arrangement before work has commenced, subject to the following:

• You may withdraw your watch at any time before work begins at no charge.
• Once work has commenced, any parts sourced or labour performed may be chargeable.
• Pendulux may decline to accept or continue a service at its discretion, particularly where an item presents safety concerns or where inaccurate information has been provided.

Clauses relating to intellectual property, liability, indemnification, and dispute resolution survive any termination.

12. Dispute Resolution

These terms are governed by the laws of the Kingdom of Thailand. Any dispute arising from or related to these terms or our services shall first be addressed informally by contacting us directly.

If the matter is not resolved informally within 30 days, it shall be referred to the competent courts of Phuket Province, Thailand, which shall have exclusive jurisdiction.

We are committed to resolving concerns fairly and promptly, and encourage you to contact us before pursuing formal proceedings.

13. General Provisions

• Entire agreement: These terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Pendulux regarding the Website and services.
• Severability: If any provision of these terms is found to be unenforceable, the remaining provisions continue in full effect.
• Waiver: Our failure to enforce any provision does not constitute a waiver of the right to enforce it in the future.
• Assignment: You may not transfer your rights or obligations under these terms without our written consent. We may assign our rights in connection with a business transfer.
• Notices: Formal notices should be sent to us in writing at our Karon address or by email to [email protected].

14. Changes to These Terms

We may update these terms from time to time to reflect changes in our services, legal requirements, or business practices. The updated version will be published on this page with a revised "Last Updated" date.

Continued use of the Website or our services after an update constitutes acceptance of the revised terms. If you object to any changes, please stop using the Website and contact us to discuss any ongoing service arrangements.

15. Contact Information